IT Support Services
IT Helpdesk as a Service (HDaaS-Remote Support)
- Receiving and handling user support calls and tickets
- Quick fixes over the phone
- Remote access to user PCs
- Basic email, software, and connectivity support
- Password resets and account unlocks
- Ticket escalation and SLA tracking
- Troubleshooting printers, scanners, projectors, and office devices
Field Engineer as a Service (On-Site IT Support)
- Hardware repairs (PCs, laptops, mobile devices)
- Wi-Fi, IP phone, and local device troubleshooting
- Network diagnosis (firewall, switches, routers)
- Server maintenance and replacements
- Printer hardware servicing
- Device imaging and asset inventory
- Vendor coordination for replacements or escalation
IT Engineer Outsourcing
- Full-time/Part-time IT expert
- Deploy dedicated IT specialists to client teams
- Short/long-term assignments
- On-demand technical expertise without full-time hiring
Connected Office
Site-Level Remote Support
- Connect client branches to Q8IT’s monitoring systems
- Monitor availability and connectivity of sites
- Health checks for network devices, UPS, servers
- Push OS patches, firmware updates, antivirus definitions
- Provide centralized file sharing
- Root cause analysis (RCA) reports
- Alerts, auto-ticketing, and reporting
- Secure remote file access and device management
- Compliance and Data Privacy Deployment
Managed IT Services
- Provision and manage private infrastructure (VMs, containers)
- Manage on-premise infrastructure lifecycle
- Support for cloud infrastructure (AWS, Azure, Google Cloud)
- Security as a Service: firewalls, endpoint protection
- Backup & disaster recovery planning
- Identity and access management (IAM)
- Regular compliance checks and optimization reports
Infrastructure Health-Checks & Recommendations
- Routine technical audits
- Performance, capacity, and security analysis
- Detailed findings with clear improvement plans
- Continuity and redundancy planning
- Backup systems, cloud failover design
Asset Lifecycle Management
- Procurement planning, tagging, tracking
- Warranty and replacement schedules
- Decommissioning and secure recycling
Added-Value Services
IT Consultation, Design & Recommendations
- IT standardization frameworks and policies
- Custom infrastructure blueprints and roadmaps
- Gap analysis and technology recommendations
- Vendor-neutral advisory
- Cost optimization consulting
- Scalability & capacity planning
- Security and risk assessment
IT Documentation & Reporting
- Network and infrastructure diagrams
- Change management logs
- Compliance-ready documentation
- Monthly health status reports
Migration Services
- On-premise to cloud migrations (and vice versa)
- Zero-downtime strategy planning
- Post-migration testing and validation
Additional High-Value Services
Project Management & Implementation
- Complete planning & deployment of data centers
- IT setup for branch offices (networks, servers, users)
- Structured cabling and physical layer planning
- Security implementation and audit response
- Wireless infrastructure design and deployment
- Cloud migration and hybrid IT projects
- Unified communication (VoIP) rollout
Vendor Management
- Manage and track existing vendor contracts
- Handle renewals, renegotiations, and cost reduction
- Participate in RFP evaluations
- SLA monitoring and escalation with 3rd-party vendors
- Technical validation and procurement support