Refund and Returns Policy

At Q8IT, we aim to provide high-quality products and services while maintaining fairness and transparency in accordance with applicable consumer protection regulations in the State of Kuwait.

Product Returns

• Returns are accepted only for unused, unopened, and undamaged products.
• Requests must be submitted within 14 days from the delivery date unless otherwise stated.
• Products must be returned in their original packaging with all accessories included.

Non-Returnable Items

The following items are non-returnable:

• Products that have been installed, used, or modified
• Customized or special-order products
• Services, installation work, and labor charges
• Products damaged due to misuse or improper handling

Refund Process

• Approved refunds will be processed using the original payment method.
• Refund processing times may vary depending on the payment provider.
• Shipping, installation, and service fees are non-refundable unless the issue is caused by Q8IT.

Order Cancellation

• Orders may be canceled before procurement or installation begins.
• Once procurement or installation has started, cancellation may not be possible or may incur charges.

Damaged or Incorrect Items

If a product is delivered damaged or incorrect, customers must notify Q8IT within 48 hours of delivery for resolution.nd returns.