IT-Support - Emergency Site Visit
IT Support - Emergency Site Visit Service Card
English Version
Service Overview
Rapid-response on-site technical support for critical system failures, available 24/7 with guaranteed response times.
Service Inclusions
[✓] Emergency troubleshooting for hardware/software failures
[✓] Data recovery attempts (when physically possible)
[✓] Network outage resolution (wired/wireless)
[✓] Virus/malware containment
[✓] Hardware diagnostics (excluding part replacements)
Response Tiers
| Priority Level | Response Time | Coverage |
|---|---|---|
| Critical (System Down) | ≤ 2 hours | 24/7 |
| High (Partial Functionality) | ≤ 4 hours | 6AM-12AM |
| Standard (Non-Critical) | Next Business Day | Office Hours |
Customer Requirements
Provide safe workspace access
Share error logs/photos in advance (if possible)
Authorized personnel must be present
Compliance & Safety
Technicians carry company ID and diagnostic tools
All work documented in service report
Strict confidentiality guaranteed
Pricing & Warranty
2-hour minimum charge (40KWD base fee)
7-day warranty on provided solutions
Parts/software billed separately
Contact for Emergencies:
📞 +965 22204021 (Priority Hotline)
"When every minute costs, we're your rapid response team."