Smart Care
Tailor Your Maintenance Plan to Fit Your Business
At Q8IT, we understand that every business has unique IT requirements. That’s why we offer a flexible “Build Your Own Contract” option—allowing you to choose exactly which devices and services you want to include. From desktops and servers to Wi-Fi access points and advanced monitoring tools, you’re in full control. Instantly view your estimated monthly cost as you customize your plan, and pay only for what you truly need.
On-Site IT Visit Process
At Q8IT, we follow a structured and proactive checklist during every on-site visit to ensure your entire IT environment runs smoothly and securely.
✅ Phase 1 – User Device Inspection & Maintenance
- Our technician checks all user PCs and laptops.
- Performs basic cleaning and optimization of Windows.
- Verifies system integrity, updates, software health, and antivirus protection.
- Ensures stable connectivity between user devices and office printers.
- Tests access and communication with core servers (e.g., AD Server, Data Server, Exchange Server, etc.).
✅ Phase 2 – Network Cabinet Evaluation
- The engineer inspects all network devices inside the cabinet.
- Verifies switches, routers, firewalls, patch panels, and physical connections.
- Identifies any loose cables, overheating, or device misbehavior.
- Notes any recommendations for upgrade or cleanup.
- Documents the findings in a structured report.
✅ Phase 3 – Live Issue Handling
- After the checklist is completed, we approach users directly.
- Each employee is asked if they’re facing any IT issue.
- Minor problems are fixed immediately on-site.
- Any major or pending issues are documented for follow-up.
- The designated staff member or department head signs off once the work is completed.
🗓 Routine Maintenance Schedule
- Network Cabinet Cleaning is performed every 6 months and once during the contract period.
- User Device Maintenance is conducted every 6 months and once during the contract period.
Pricing
| Monthly | 5.000 د.ك | 5.000 د.ك / month |
| Half Yearly | 28.500 د.ك | 4.750 د.ك / month |
| Yearly | 55.000 د.ك | 4.583 د.ك / month |
Specifications
| On-Site Maintenance / Field Technician Visit Site Visits | 2 |
| Preventive Maintenance / Monthly System Check Monthly Health-Check | 1 |
| Remote Support / Helpdesk Access / Emergency Callouts On-Call | 5 |